The care guides – We leave no one alone

Caring for a relative is a stressful situation. Especially in the case of home care, it is a particular challenge to reconcile private and professional life. In addition, the need for care can arise completely unexpectedly, e.g. due to an accident. As a result, those affected often find themselves more or less disoriented in their everyday lives. Keeping a clear view is often not so easy due to the heavy double burden.

So-called care guides provide assistance and are both a listening ear and the first point of contact. With two specially trained care guides appointed by Rothschenk, this service has a concrete face and name. This makes it easier for those affected to open up and approach the contact person confidentially.

With this special offer, Rothschenk as an employer wants to show its appreciation to its employees for both their professional and personal performance. Below we show you the benefits of the care guides for the employees, but also for the company. What was the content of the training and what can the pilots pass on to nursing staff?

Benefits of the care guides

The initial situation

Carers are often surprised by the situation at short notice and unexpectedly. But emerging illnesses such as dementia also place a heavy burden on everyday life. The balancing act between professional and private life puts the carer in a constant conflict when weighing up priorities. After all, as an employee, you don’t want to jeopardize your job through absenteeism.

The task of the care guide

The care pilot is first and foremost a person of trust and, as an employee of the company, also a colleague advisor. The role of the guide is not to provide all-round care for the caregiver, but to provide initial assistance and orientation. If a care case or emergency situation arises, he is a quick source of support and the first point of contact. The situation at home is analyzed in a personal meeting and tips are given on who to contact at the authorities, financial support and care.

The care guide provides initial assistance and helps to find contacts who can help the person on a long-term basis. The Rothschenk care guides are local contacts and show possible ways forward. The accompanying function during the care, which often lasts for years, is then provided by the state or social institutions. This guarantees a “catch-up” as well as long-term professional support.

The benefit for the employee

The employee can contact the care pilot at any time during working hours. Two defined contact persons are available for this purpose. In an informal discussion, he can get suggestions on how to apply for financial aid, which contacts are the right ones for his specific life situation and also some practical tips.

Sometimes a care case develops over a certain period of time. Care guides can be a valuable help here in advance, as they can provide information on important topics such as

  • Living will
  • Care and health care proxy
  • Bank power of attorney
  • Emergency folder

People often underestimate the extent of what they have to deal with: where, for example, are the passwords for the often numerous digital accounts? After all, becoming a care case can also affect young people.

The benefits for the company

The installation of a care pilot is a voluntary but equally useful service provided by the employer. On the one hand, it is a social component to express special appreciation to employees with care responsibilities. Precisely because professional and private matters are often kept strictly separate at work, this target group with a high level of stress usually goes unnoticed in everyday life.

By naming two points of contact in the company, this appreciation is personalized and “tangible”. Last but not least, the relief that can arise from the discussions and the support contributes to a reduction in employee absences.

Training content of a care guide

The 3x 6-hour training to become a care guide has various aspects which relate to the conversation itself, but also to the concrete help.

  • Understanding the other person’s life situation
  • Legal options for assistance
  • Dealing with dementia, stroke, accident…
  • Financing: What funding is available?
  • Conversation management and rhetoric
  • What atmosphere/environment should prevail during the interview?
  • Precautionary measures/proxies/dispositions, what should I bear in mind?

The care pilot at a glance

A care pilot in the company is a person who acts as a point of contact and support for employees who have relatives in need of care. The requirements for a care pilot can vary depending on the company, but in general they should have the following skills and attributes:

  1. Empathy and sensitivity: A care guide should be empathetic and sensitive in order to understand the individual needs and challenges of the employees concerned.
  2. Communication skills: A care pilot should have good communication skills in order to interact with affected employees in a trusting and supportive environment. They should be able to convey information clearly and respond appropriately to questions or concerns.
  3. Knowledge of care options and services: A care pilot should have knowledge of care services and benefits in order to help the employees concerned to find suitable support options. This includes, for example, information about care facilities, outpatient services, financial support options and legal aspects.
  4. Organizational skills: A care pilot should have good organizational skills to help affected employees coordinate care services and appointments. They should be able to gather information, research resources and assist employees with planning and organization.

The tasks of a care guide can be varied and include, among other things:

  • Advice and support for affected employees on issues relating to caring for relatives
  • Provision of information on care services, financial support options and legal aspects
  • Arranging contacts with care facilities, outpatient services and other relevant agencies
  • Support with the organization of care services and appointments
  • Raising awareness within the company and among employees for the topic of care and the associated challenges

A care pilot is a great benefit to employees as it offers them support and guidance in a difficult life situation. They can benefit from the knowledge and experience of the care guide to organize the best possible care for their relatives while fulfilling their professional obligations. A care pilot can also help employees to achieve a better work-life balance and reduce stress.

A company should appoint a care pilot to increase employee loyalty and satisfaction. By providing support and resources for employees with relatives in need of care, the company shows appreciation and care. This can help keep employees motivated and engaged and make them feel part of a supportive corporate culture.

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